Baltimore Reimagines 911: Mental Health Teams Replace Police for Crisis Calls

Baltimore is expanding its emergency response system to send specialized mental health crisis teams instead of police officers when people call 911 about mental health emergencies, creating a more compassionate and effective way to support those in their most vulnerable moments. This shift recognizes that some emergencies need presence, listening, and human understanding rather than enforcement, transforming how a major city cares for its residents during crises.